Complete the questionnaire
Describe the problem, its duration, known diagnoses, associated conditions, and products previously used.
Remote medical consultation
Complete a short medical questionnaire, upload photographs and provide the physician with information about your condition. The physician will review the submitted materials in advance and prepare recommendations based on your condition.
After submission, a physician will review the questionnaire and photographs and determine the next steps.
- Usually takes about 5–10 minutes
- Easy to complete on a phone
- Photographs are uploaded through a protected medical questionnaire
When to contact us
Conditions for which you can contact us
COALESIA accepts enquiries concerning chronic, long-lasting, and complex lesions of the skin and soft tissues.
Trophic ulcers
Contact us for a persistent ulcer on the lower leg or foot, discharge, swelling, skin colour changes, or pain. Include an overview of the limb and a close-up of the lesion.
Diabetic foot
Complete the questionnaire for cracks, ulcers, weeping, swelling, colour changes, or altered sensation in the foot. Blackening tissue, high fever, or rapid deterioration requires urgent in-person medical care.
Pressure sores
Provide the location, duration, estimated depth, and care already used. Include an overview of the area and a close-up photograph of the wound.
Non-healing postoperative wounds
Provide the operation date, when healing problems began, and whether there is discharge, pain, redness, or separation of the wound edges. Attach the discharge summary and surgeon’s instructions when available.
Long-standing non-healing wounds
Contact us when a wound persists for several weeks or repeatedly reopens. Include the cause, duration, associated conditions, and recent changes.
Purulent lesions
Describe discharge, odour, pain, swelling, and body temperature. Rapidly spreading redness, high fever, or sudden deterioration requires immediate in-person medical care.
Burns
Provide the date and cause of the burn, its area and location, and whether there are blisters, weeping, or pain. Deep or extensive burns require in-person medical care.
Abscesses and inflammatory lesions
State when the lump or inflammation appeared, whether it is enlarging, and whether there is pain, discharge, or fever. Do not attempt to open it yourself.
Lymphostasis
Describe the duration and severity of swelling, skin changes, pain, and treatment already prescribed. Sudden one-sided swelling, redness, or shortness of breath requires urgent in-person care.
Erysipelas
If erysipelas is suspected, provide the onset of symptoms, temperature, spread of redness, and current treatment. This condition often requires in-person examination and systemic therapy.
Fungal skin and nail lesions
Include photographs of every affected area and note itching, scaling, weeping, nail changes, and products already used.
Other complex skin damage
When the problem does not fit the listed categories, describe it in your own words and include overview and close-up photographs. A physician will determine whether the information is sufficient for remote consultation or whether an in-person visit is required.
The possibility of remote consultation and the recommendations provided depend on the patient’s condition, medical history, associated conditions, and the quality of the photographs.
Four clear steps
How remote physician consultation works
Upload photographs
Add an overview and close-up images of the affected area in good lighting.
The physician reviews the information
The physician compares the questionnaire information with the photographs and considers them together.
Receive recommendations
The physician prepares recommendations on next steps, care, additional tests, or the need for in-person medical attention.
A complete clinical picture matters to the physician
Why the questionnaire is important
The appearance of a wound alone does not always explain the cause, possible risks, or the next steps required.
The physician needs to know when the problem began, how the condition changed, and what treatment or care has already been used.
Diabetes, circulation problems, limited mobility, and other conditions can affect healing.
Overview and close-up images help the physician see the location, size, and visible characteristics of the lesion.
A completed questionnaire allows the physician to review the information carefully before responding or consulting.
Remote contact is not intended for emergencies
For severe infection, rapidly spreading redness, high fever, marked swelling, severe pain, bleeding, blackening tissue, or sudden deterioration, seek in-person or emergency medical care immediately. Do not wait for a platform response.
Contact a COALESIA physician
Complete the medical questionnaire, describe the problem, and upload photographs. A physician will review the information and prepare recommendations based on your condition.
Common questions
Answers to common questions
Usually about 5–10 minutes, depending on the amount of information and the number of photographs.
Yes. The questionnaire is mobile-friendly, and photographs can be selected directly from your phone.
Add an overview showing the body location, a close-up in good lighting, and separate images of each affected area.
Yes. After reviewing the questionnaire and photographs, the physician will provide recommendations and may advise an in-person examination, tests, or emergency care.
No referral is required. Include known diagnoses and attach available medical documents.
Timing depends on the amount of information provided and current physician workload. An immediate response is not guaranteed.
No. Remote consultation does not replace an in-person examination, complete diagnosis, or instructions from the treating physician.
When available, attach discharge summaries, test results, prescriptions, and a list of current medications. This helps the physician understand your condition.
Seek in-person or emergency medical care immediately if the condition deteriorates suddenly or warning signs appear.
A physician will review the questionnaire and photographs. Recommendations will then be prepared, and you may be contacted if any information needs clarification.